Your brand is the experience your customers/ Clients have with your service
Your brand is not a
~ Logo
~ Name
~ Color
~ Fonts
Your Brand = Customer Experience
- From the first click to after sale each touch point defines your brand
- Deliver the same quality every time. It builds trust
- Customers remember how you made them feel. Aim for positive emotions
Use customer feedback to improve. Show you care by acting on
Make every experience count. Your brand is what your customers say it is