Did I ever imagine I'd be posting a 5-star review for a govt office? Hell no. Last Tues I went to my local Service Canada office to submit my passport renewal application. A cheerful greeter welcomed me at the door, the passport rep was super friendly & I was out the door in under an hour. (It would have been quicker but it turns out the rep is a former 30-yr travel agent and oh boy, did he give me a list of recommendations!)