In my previous role at a SaaS company client services team, I had to learn when to say NO to client requests. 🚫 When the custom request does not benefit at least a few other clients. 🚫 When there are viable workaround solutions for it. 🚫 When it is a major change that would impact all clients. The goal was to maximize development time for high priority requests🏆 There was a lot of future considerations in decision making. This is where years of experience at the company proved to be valuable.