Hi! Sana may makatulong. 😭💔 Nag send ako ng money from my Unionbank account via Instapay, pero hindi siya na-receive ng BPI account ko (receiver). Ang nangyari kase while nagload yung "send money" transaction ng UB, may nagpop up na error, di raw ma-transfer. Pero after few secs, na end na yung transaction at may receipt na na-generate. So naisave ko yung resibo. Pero nung tiningnan ko sa transactions ng UB app, wala yung "send money" transaction na ginawa ko with the same amount. 😭💔

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2024-08-30 16:32

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Jean Gesulgon
jeangesulgon

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發文後	用戶	內容
幾秒內	Jean Gesulgon jeangesulgon	Pero nung tiningnan ko sa transactions ng UB app, wala yung transaction na ginawa ko. Wala din dun yung receipt na na-generate at naisave ko. Nagcheck din ako ng BPI account ko, at di rin talaga nareceive ni BPI yung money.
2 小時內	Mariell Nicole mariell.nicole	Just message UBP customer support. As someone working for a financial payment gateway partnered with UBP, I believe they'll send you back your money as long as there's a ref ID for the transaction made. Also, since it's the weekend, expect their latest reply to be on Monday.
3 小時內	Peaches ms_peeeaches	beb, don't ya worry so much. Normal yung ganyan sa UB ewan ko rin ba. Twice or thrice na ata nangyari sakin yan. Minsan within a day nababalik naman sya sa UB acc mo. Minsan after 2 days naman ganon. Iniisip ko, baka within banking days lang sya nababalik. Pero yeah, I agree with other comments, keep screenshots as proof pa rin.
5 小時內	안제리 annclgnzlv	Nabawas ba sa money mo yung pagtransfer? If yes, please call UB hotline. If d nabawasan at d reflected sa transaction, its not valid. Consider it na wala ka talagang naging transaction
6 小時內	Bei Bee beiathoughts	Maibabalik po 'yan. You may try to call their hotline as well and let them know what happened. Minsan kasi baka may maintenance sila at sumabay dun sa transaction kaya nagka-error. Makikita naman nila on their end if nagreflect ba dun sa other account or wala and they will also see na na-debit siya sa account mo.
6 小時內	Eiram Nna eiramnna	Mababalik din yan
8 小時內	Johara jaruugh_	Hi ilang beses na po nangyari saken yan. Email lang po sa UB babalik din po 1 to 2 days.
9 小時內	Grethel Cortes grethelcortes	meron po yata problem sa UB kahapon
9 小時內	Phillip Yotoko baruchaba	May ganyang topak minsan UB. Pero mag reflect din aa receiving bank later.
10 小時內	Marjorie Ocampo juriessic_world	babalik yan, nagbabalik ang UB matic.