The PERSONAL part of being a trainer is more than just a custom plan. It requires empathy. People aren't robots! My client this morning missed her 7am. We rescheduled for later, but when she showed up I could tell she was distracted and not focused. I tried to keep her moving hoping to reel her back in, but it was quickly apparent this wasn't working. I called a TO and for 10 minutes I just let her talk and cry. After that, she snapped back into it and we had a killer rest of the session!