Also pointed out that I know this is a tiny order for their large company, but their delays have cost me money (interest on CC, delaying other orders until I get a refund). AND WOULDN’T YOU KNOW IT. Within 30 minutes, I had apology emails from the finance rep, head of the finance department, and a CC to the finance department head’s manager with a promised refund date of Monday *and* personal follow-up from head of dept.