- One thing that drastically changed my client retention was consultations. I increased my appointment time to include a sit down consult with my new clients . This allowed both of us to get to know each out better, build trust, educate, and help me sell retail easily. - Rebook before they leave. - I send follow up texts to check on them 25 hours after. - Automated appointment reminders. - Referral incentive, mine is $25 off for both individuals

A lot of the time it’s not about just getting a facial but providing them with an experience. Setting the vibes and positive energy that keeps them coming back.

Build rapport, educate always, provide results driven treatments. Clients love to learn about their own skin and feel empowered to know what they need. Always recommend homecare and send them home with a plan for their skin that includes professional treatments with you and their “homework.” This gives them something to look forward to and skin goals to reach. They will see the results that they helped to create with your guidance.

The experience you create for me seems to be the biggest factor and educating them

Client education and TRUST! 💕💕

Building TRUST and knowing your STUFF. If you’re results driven, you need to hear out their specific skin concerns and plan out a way to treat that and explain the WHY. Help them realize that by coming to you regularly their skin will change and improve. I even go into explaining how skin turnover works and again…WHY. Some people just pop in for quarterly facials for relaxation BUT MOST seek out esties to get the best skin of their life coming every 4-6 weeks to compliment their at home regimen

Ff💕

Don’t be to pushy on product sales! If they ask, then recommend, but don’t push people to buy your products or treatments, and always give alternatives if some things are to expensive but they do need a little something extra in their regimen. Your client will appreciate your transparency and understanding of their financial situation, which will lead them to trust you and want to come back.

Put them on a treatment plan to fix their skin. Emphasize the importance of getting a facial every 4-6 weeks if they want healthy skin.

Make your client experience memorable remember most client come to unwind make them feel special and educate them and tell the truth you need this, your should get this instead, small thing like hot oil massage while having mask make it 100 time better also remember listen to them they want to be heard 💕