Airline: Did you check in online? Me: Your website doesn't allow that Airline: Oh, that's right. Did you try the app? Me: You don't have an app Airline: Ah, yes, we don't. Do you want to buy the empty seat next to you? Me: No, I'd just like to be able to check in online and use the Bag Drop desk Airline: Sorry, we don't do that. Did you want to buy food? Me: No