as a 12 year old i used cleansers and toners and they helped boost my self confidence without actually making me look any different. a lot of the things she asked for are acne treatments- maybe starting a conversation about skincare and how to go about it in a healthy non consumptive way. when i was 12 i felt as though my acne was horrible and all i wanted was to go on accutane- which is so much stronger than all of those toners and cleansers