Her name is Karen Payne.

My heart breaks for Karen and Geoff, I can’t imagine what Geoff went through when he went to Buenos Aires. Fans were kind to him, made a wall to keep him from the paps. Saddest part is seeing him on the same balcony where we lost Liam. I can only imagine that Karen is torn up inside, grieving so painful to the loss of her only son. I hope they are one day able to find peace, and that they get justice for Liam. He deserves to have the people know what actually happened to him that fateful day.