If you look at the bottom of denial it will give a reason.. either unable to determine due to perhaps being retrainable for alternate employment or some other reason. You have I believe 60 days to appeal and on third appeal it should go to a hearing with a judge. Once they make a decision it is pretty final as judges usually don’t paper over another’s work. However in my experience in Massachusetts the determination services have been outsourced to MassAbility for reviews so state determines ?

I mean they tell you, so. If she hasn't worked she probably won't get it. Maybe she would get SSI