"gl tak lepas" kata agent kepada client. Client tu cari agent my team sbb alasan tu singkat n client pula tersidai kat hospital blur2. agent ada tapi cari agent lain. Listen, bila gl declined agent yg berpengalaman leh tackle baca kes sendiri bila kau know your client. And bila declined ada benda yg leh reappeal. Like my cases more than 5 cases i handle n leh approved smula. Tapi kadang, i takleh nk attend smua kes especially kat agent2 not under my agency n team. korg kena tekan leader.