One time during med school, we had to re-certify our income for SNAP benefits. We’d done this dozens of times & had no changes that should impact our eligibility. Somehow though, there was a clerical error on their end & they changed our head of household to our 18 month old son 😩🤦‍♀️ They refused to correct this error without permission from our head of household. We spent hours on the phone explaining why this was not possible, but alas, rules are rules. Exasperated beyond belief… 🧵