@silhouette.inc, Over the weekend, you assured me that either Bonnie or someone from the customer service team would follow up with me today. It’s now 6:03 PM, and I haven’t heard from anyone! I haven’t been able to get my business running because of this. Why are you being so nonchalant and negligent toward paying customers? This is unacceptable! I’m a small business owner, and this is directly impacting my livelihood.