XfinitySupport my father in law passed away on October 26th, 2024. We canceled his account and returned your equipment in November. Today we received this bill. I am following your instructions and contacting you via social media. Please explain this bill.

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2024-12-31 05:41

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Odd eye kitty
teehantoast

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發文後	用戶	內容
10 小時內	Jordan wanderingjlo	Sorry for your loss. They don’t magically know that he’s dead. Here’s what you do to close the account (for the love of Jesus, please don’t transfer ownership): https://www.xfinity.com/support/articles/account-holder-passed-away
11 小時內	Chucho Jaimee jaimmee_510	Just don't pay it lol he's dead allready
13 小時內	tifotter tifotter	They are the absolute worst. Their entire business model is having shitty customer service and f’king people over.
13 小時內	susan divino screwzievino	Report it to the FCC and the attorney general in your state. Be sure to cc Xfinity.
14 小時內	Jason Stern snkeyes069	When they call demanding payment, give them his new address (cemetery address/plot #).
15 小時內	Pixie Amy pixi3stix.pixie.amy	I worked for a TV company and we had a special department that would handle deceased account holders. I get it can be frustrating, but I would definitely try to call and see what's up. I'm sorry you're having to deal with this
15 小時內	ፕዘዐጠልነ ፕልኗሁቿ ttague420	I mean if it don’t affect you in anyway, let them keep that negative balance cause they can’t do anything about it anymore.
15 小時內	Jean Cowan Kestner alto32954	When my mother died, I called Comcast to cancel her phone and cable. They said she’d have to request it personally. I asked if they had any employees who had psychic powers because that’s the only way they would be able to contact her. They weren’t amused but then suggested I just have her sign a cancellation request. The stupidity is unreal.
15 小時內	Robert T. Gardner eytan_morg	That's fucking disgusting mate....
15 小時內	Jeanette furbio	Returned payment fee of $25, seems as though the final payment bounced.