Me: thank you for calling *insert clinic name here*, how can I help you. Client: my dog is there and someone just called me. Me: okay, did they leave a voicemail at all? Client: Jesus fucking Christ you people are fucking ridiculous why can't you do your fucking jobs? Why is this the response? It was a yes or no question that absolutely did not warrant me getting screamed and sworn at. And this happens every day, multiple times a day.