Dear @malaysiaairports, if you may read and accept my observation as a frequent flyer in and out of KUL. Flying in: it takes almost a full hour to walk from the aircraft to reach the arrival hall. Once arrived, we herded and marched around at lost with poor signage for directions, finally found that ONE escalator to lead us to the waiting area where we'd queue a long line for the shuttle. We'd be greeted and directed by the ground staffs with a sour face, who'd shout at our faces (1)