Update: I got an email from the customer finance rep informing me he had “sent the refund to processing today.” Called my book rep as a heads up that I was going to be pretty blunt in my response to finance rep. Emailed customer finance rep, CCd the book rep. Thought for a minute, Googled, and added the CEO in the to: line. Listed the multiple ways this transaction has been terrible, pointed out they’ve held $350 of mine - caused by their mistakes

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2024-09-06 22:33

Update: I got an email from the customer finance rep informing me he had “sent the refund to processing today.” Called my book rep as a heads up that I was going to be pretty blunt in my response to finance rep. Emailed customer finance rep, CCd the book rep. Thought for a minute, Googled, and added the CEO in the to: line. Listed the multiple ways this transaction has been terrible, pointed out they’ve held $350 of mine - caused by their mistakes - hostage for 6 weeks. (1/2)

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Stilly River Yarns
stillyriveryarns

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發文後	用戶	內容
5 分鐘內	Stilly River Yarns stillyriveryarns	Also pointed out that I know this is a tiny order for their large company, but their delays have cost me money (interest on CC, delaying other orders until I get a refund). AND WOULDN’T YOU KNOW IT. Within 30 minutes, I had apology emails from the finance rep, head of the finance department, and a CC to the finance department head’s manager with a promised refund date of Monday and personal follow-up from head of dept.
2 小時內	Carol Graham ccrdmrbks	Well done. ALWAYS go as high up the chain as you can. And if you are on the phone write down names!
一天內	John Hathcock john_hathcock	Glad you stood up for your self. That takes alot sometimes.