2024-11-15 05:41
Today I totally missed a doctor’s appointment because I didn’t see my calendar notification or appointment block (adhd tax). So, I called the office and profusely apologized…and her response floored me:
“I’ll waive the fee for you…because you’re not yelling at me”
I had to ask her to clarify because this was MY mistake - and she confirmed that when people miss their appointments, they routinely yell at her.
What is wrong with us? When did we become so uncivil to one another?